Everything you need for shopping with MEY โ ordering, payment, delivery, exchanges and refunds. Tap a topic to jump to it.
As a MEY member you can see all your orders in one place and save delivery addresses so your next order is quicker. There is no joining fee and no annual fee.
Anyone aged 14 or over can create an account. Signing up and using the shop costs nothing.
An e-mail address and a password, plus the name, contact number and address of the person receiving the parcel. You can add or edit delivery addresses later in My Page.
You can also sign up and sign in with a Google or Telegram account. In that case you do not need to create a password.
There are periods when we give out a welcome coupon. Any benefit running at the time is announced on the sign-up page and in our notices, and a coupon you receive can be applied when you order.
You can order without creating an account. If you do, please keep the order number shown on the order complete screen โ you will need it to check on the order or to contact us.
You can close your account at any time. Send us a 1:1 enquiry and we will take care of it.
Before you sign up
Add items to the cart, fill in the order form, then transfer the payment to the account we show you. Your parcel is dispatched once the payment is confirmed.
Find what you are looking for by category or search, and open the product page.
Choose the size, colour and any other options, then set the quantity. Sizing differs from item to item, so please check the size chart on the product page.
Adding items to the cart lets you order several at once. You can also buy an item straight away.
Enter the recipient's name, delivery address and contact number. Members can load a saved address.
Bank transfer is the payment method you can complete an order with at the moment. See the Payment section for details.
An order number is issued. You need it both for the transfer and for any enquiry, so please write it down.
Transfer the total to the account shown, and write your order number in the remittance note.
Once we confirm your payment the order status changes and your parcel is dispatched in turn. We dispatch Monday to Saturday.
MEY currently accepts bank transfer only. Credit card, GCash and Maya will be added once our payment gateway registration and review are complete.
Place your order first, then transfer the amount to the account we show you. Your parcel is dispatched once the payment is confirmed. This is the only payment method available at the moment.
Will be added once our payment gateway registration and review are complete. Selecting it now will not let you complete an order.
Will be added once our payment gateway registration and review are complete. Selecting it now will not let you complete an order.
Will be added once our payment gateway registration and review are complete. Selecting it now will not let you complete an order.
Payment details
Bank transfer is currently the only available payment method. Please send your payment to the account below.
Account type: Savings. Please complete your order first, then write your order number in the remittance note (reference). Without it, payment confirmation will be delayed. The account name may differ from our registered business name.
The account name may differ from our registered business name. Please send the payment to the account name shown above.
Please check before you transfer
MEY ships nationwide with J&T Express Philippines. Select the fixed fee for your delivery region when ordering; the customer pays that displayed fee only.
You can contact the courier directly about a parcel in transit, or send us a 1:1 enquiry and we will check for you.
Delivery time by area (as published by the courier)
| From \ To | MNL | LUZON | VISAYAS | MINDANAO | ISLAND |
|---|---|---|---|---|---|
| MNLMEY dispatch origin | 1-3days | 1-5days | 3-7days | 3-7days | 5-6days |
| LUZON | 1-5days | 1-5days | 3-7days | 3-7days | 5-6days |
| VISAYAS | 3-7days | 3-7days | 1-5days | 3-7days | 5-6days |
| MINDANAO | 3-7days | 3-7days | 3-7days | 1-5days | 5-6days |
| ISLAND | 5-6days | 5-6days | 5-6days | 5-6days | 7-8days |
You can request an exchange or return within 7 days of delivery, for every item. Please read through the steps below.
01When you can request an exchange or refund
02General exchange conditions
03Delivery costs
04Not eligible for exchange
05How to request
Once your returned item reaches us and has been checked, we refund you by bank transfer โ the same way you paid.
For orders whose payment was confirmed, the refund starts after the returned item arrives and has been inspected.
Because bank transfer is currently the only payment method, refunds are also made as a transfer to your bank account.
Send us the bank name, account number and account name through a 1:1 enquiry. Please do not post them on a public board.
If you are returning an item because you changed your mind, you pay the return shipping. Where a defect, wrong delivery or missing part is confirmed, the seller pays.
We process refunds in turn on business days once the inspection is done. The money may take longer to reach your account depending on your bank.
If you return only some of the items, only those items are refunded. How the original delivery fee is handled depends on the reason for the return.
Before we refund you
Please use one of the channels below. We reply in turn on business days.
Leave a post on the board and we will reply there. For anything about an order, please include the order number.
Use the chat button at the bottom right of the screen. Messages left outside opening hours are read on the next business day.
If the board is inconvenient, write to our customer service address. Including your order number helps us check faster.
Product photos can look different from the item itself, depending on the lighting they were shot in and the screen you view them on.
Sizing differs from item to item. Please go by the size chart on the product page.
Ask us through a 1:1 enquiry whether a sold-out item will be restocked, and we will let you know once it is confirmed.
Seller information
This shop is operated by the business below. You can see the registration details in full on the About page.
MonโSat 10:00โ18:00 PHT / Closed Sundays & holidays
โป All content provided by MEY is protected by copyright law. Unauthorized reproduction or distribution may be subject to legal penalties.
